Privacy Policy
This privacy notice tells you about the information we collect from you when you use our website. In collecting this information, we are acting as a data controller and, by law, we are required to provide you with information about us, about why and how we use your data, and about the rights you have over your data.
Who are we?
We are Medhelp International. Our address is Ground Floor, One Express way, Gulberg Greens, Koral Town, Islamabad. You can contact us by post at the above address, by email at info@medhelp.pk or by telephone on +92 051 877 0555.
We aren’t required to appoint a Data Protection Officer (DPO) under the GDPR, but we have decided to do so voluntarily. We understand that the same duties and responsibilities apply had we been required to appoint a DPO. We support our DPO to the same standards. Our Data Protection Officer can be contacted by email via info@medhelp.pk (or via such other means as may be provided from time to time).
How we use your information
When you use our website, community site or mobile app to browse our products and services and view the information we make available, a number of cookies are used by us and by third parties to allow the website to function, to collect useful information about visitors and to help to make your user experience better.
Some of the cookies we use are strictly necessary for our website to function, and we don’t ask for your consent to place these on your computer. These cookies are shown below.
| Cookie Name | Purpose | Further Information |
| Google Search Console | Organic search engine optimization | https://www.google.com/webmasters |
| Yandex Webmaster Tools | Organic search engine optimization | https://webmaster.yandex.com |
| Bing Webmaster Tools | Organic search engine optimization | https://www.bing.com/toolbox/webmaster |
| Google Adwords | Tracking of paid search and re-marketing activities | https://adwords.google.com |
| Google Analytics | Tracking of website performance activities | https://analytics.google.com/analytics/web/ |
| Cloud-flare | Content Delivery Network to ensure fast response of web pages | https://www.cloudflare.com/ |
| Survey Monkey | Tracking responses from surveys published on the website | https://www.surveymonkey.com/ |
| Campaign Monitor | Tracking activities in response to Electronic Direct Mail, blog and eBook subscriptions | https://www.campaignmonitor.com/ |
| LivePerson | Delivery of live chat functionality and overlays on website | https://www.liveperson.com/ |
| Zarget | Session tracking and onsite AB testing of page performance | https://app.freshmarketer.com/ |
For more information about our use of cookies, please see our cookie policy.
When you submit an inquiry via our website
When you submit an inquiry via our website, we ask you for your name, contact telephone number, email address and a brief description of your inquiry.
We use this information to respond to your query, including providing you with any requested information about our products and services. We may also email you several times after your inquiry in order to follow up on your interest and ensure that we have answered it to your satisfaction. We will do this based on our legitimate interest in providing accurate information prior to a sale.
Your inquiry is stored and processed as an email which is hosted by us within the European Economic Area (EEA).
We do not use the information you provide to make any automated decisions that might affect you.
We keep inquiry emails for two years, after which they are securely archived and kept for seven years when we delete them.
When you submit an inquiry via social media
When you submit an inquiry via our social media channels or ads, we ask you for your name, contact telephone number, email address and a brief description of your inquiry.
We use this information to respond to your query, including providing you with any requested information about our products and services. We may also email you several times after your inquiry in order to follow up on your interest and ensure that we have answered it to your satisfaction. We will do this based on our legitimate interest in providing accurate information prior to a sale.
Your inquiry is stored and processed as an email which is hosted by us within the European Economic Area (EEA).
We do not use the information you provide to make any automated decisions that might affect you.
We keep inquiry emails for two years, after which they are securely archived and kept for seven years when we delete them.
When you sign up to receive our blogs/eBooks
When you sign up to receive our blogs/eBooks, we ask for your name and your email address.
We will ask for your consent to use your name and email address to email our newsletter which contains information about our products and other information which we feel might be of interest to you.
You can withdraw your consent at any time and we will stop sending you the newsletter.
Your name and email address are shared with a third-party mailing system which is based in the UK. This company has contractually committed to providing appropriate safeguards for your personal data which means it will be protected in line with the legal requirements of the European Union.
We do not use the information you provide to make any automated decisions that might affect you.
We keep your personal data for as long as we produce and distribute our newsletter. If you withdraw your consent, we will mark your details so that they are not used and delete them after two years.
When you take part in our feedback surveys
When you take part in our feedback survey, we record your name, your email address, your organization name, your job role and your answers to questions we ask about your opinion of, and use of, our products and services.
We use this information to develop and improve our products and services and customer relationships. Your job role, organization and some or all of your comments may be publicly displayed on our website as a testimonial. We will do this based on our legitimate interest in marketing our products and services.
Your details are shared with a third-party survey system which is based within the European Economic Area (EEA).
We do not use the information you provide to make any automated decisions that might affect you.
Your personal data is stored for two years, or for as long as we are marketing the product or services that the review refers to, whichever is shorter. You may ask us to remove a testimonial that is based on your feedback from our website at any time.
Your rights as a data subject
By law, you can ask us what information we hold about you, and you can ask us to correct it if it is inaccurate. If we have asked for your consent to process your personal data, you may withdraw that consent at any time.
If we are processing your personal data for reasons of consent or to fulfill a contract, you can ask us to give you a copy of the information in a machine-readable format so that you can transfer it to another provider.
If we are processing your personal data for reasons of consent or legitimate interest, you can request that your data be erased.
You have the right to ask us to stop using your information for some time if you believe we are not doing so lawfully.
Finally, in some circumstances, you can ask us not to reach decisions affecting you using automated processing or profiling.
To submit a request regarding your personal data by email, post or telephone, please use the contact information provided above in the Who Are We section of this policy.
Your right to complain
If you have a complaint about our use of your information, we would prefer you to contact us directly in the first instance so that we can address your complaint. However, you can also contact the Information Commissioner’s Office via their website at www.ico.org.uk/concerns or write to them at:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Updates to this privacy policy
We regularly review and, if appropriate, update this privacy policy from time to time, and as our services and use of personal data evolves. If we want to make use of your personal data in a way that we haven’t previously identified, we will contact you to provide information about this and, if necessary, to ask for your consent.
We will update the version number and date of this document each time it is changed.
